Terms & Conditions

Real Print is all about simplicity, and that includes the terms and conditions that govern our relationship with you. By using realprint.co.uk you are agreeing to these terms.

Payment

Payment must be made in full at the time of order. We accept pre-payment via Paypal, SagePay, Visa or Mastercard credit cards.

VAT

Some printed items are subject to VAT, dependent on the contents of your artwork. Where it applies you will see it added to the Order Summary in your basket, before checkout. No hidden extras. If you need it, our VAT number is 768797151.

Cancellation

If you wish to cancel your order, contact us immediately in writing. If your order is already in production, we regret that you will be liable to pay the full cost of the order.

Returns Policy

It’s important to us that your print not only looks great but matches your order specification. If it doesn’t, let us know in writing so as to reach us within 24 hours of the receipt of your order and we’ll put it right quickly, and without fuss. If we do not receive a claim, goods shall be deemed to comply as to quality and quantity within the terms of the contract.

You must examine all goods delivered at the time of delivery. Naturally, we shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery and we can’t accept responsibility for customer generated mistakes including spelling, typographical or grammar errors, poor image quality derived from low-resolution images, order quantity, or other ordering errors.

All of our print is bespoke, and any items that are delivered as described and in good condition may not be refunded. We reserve the right to charge for re-delivering print returned in error.

Damaged Goods

Your order should arrive well packed and protected, but if you open it to find your print damaged beyond reasonable use, you must note the damage on the delivery note and let us know within 24 hours of receipt and we will exchange it free of charge.

Defective Products

All claims in relation to the quality or quantity of your order must be made in writing within 24 hours of the receipt of your order. If we agree that the products supplied are not of satisfactory quality, or do not materially conform with your instructions or artwork, then we may choose to reprint the work, provide you with a full refund or apply a refund to that part of the work which is defective.

Refunds

We reserve the right to reprint any defective work in lieu of a refund.

If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us. All defective work must be returned to us before replacement if the subject work is not available, we will assume that it has been accepted and no replacement will be provided.

Copyright

You must ensure that you own the copyright, or have written permission or authorisation from the photographer or another copyright owner, to use the images, logos, trademarks or other artwork and content supplied in your artwork.

All copyright, design rights and intellectual property rights existing in our designs and products, or the text and design of this website are and will remain the property of realprint.co.uk. Any infringement of these rights will be pursued vigorously.

Image Content

We cannot accept images that display violence or are threatening, obscene, profane, pornographic or potentially offensive in content. Real Print is not legally responsible for the content of any submissions to us, but we reserve the right to reject any image or project at any time.

Delivery

Delivery to any UK mainland address is included in your price. Your order will arrive by third party courier between the hours of 9:00 am and 5:30 pm, Monday to Friday, and will require a signature. Any delivery day specified is an estimate and, while we will employ all reasonable means to deliver your order on time, we are unable to accept liability for any loss arising from delay or error in the delivery.

Please note that deliveries to the Channel Islands are subject to weather conditions and that deliveries to a Scottish Highland and Island addresses may be charged extra. If so, we will let you know the extra cost before we proceed with your order.

Variation in Quantity

If the delivery quantity is within 5% of the quantity ordered, your Real Print order will be deemed to have been fulfilled in accordance with normal industry standards.

Price and Availability

We reserve the right to alter the pricing and availability of any product without notice. Any changes in price will not affect orders which have already been agreed.

Print Preview/ Proofs

Once you have approved the preview of your artwork file, it is deemed correct and ready to go to print, so please ensure that you have checked your preview thoroughly.

Force Majeure

Real Print cannot be held responsible for failure or delay in fulfilling your order arising from any cause outside our reasonable control.

Please note that we reserve the right to change these terms from time to time without prior notification.



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